TOTAL QUALITY MANAGEMENT

Course Information
TitleΔΙΟΙΚΗΣΗ ΟΛΙΚΗΣ ΠΟΙΟΤΗΤΑΣ / TOTAL QUALITY MANAGEMENT
CodeΝ136Ε
FacultyAgriculture, Forestry and Natural Environment
SchoolAgriculture
Cycle / Level1st / Undergraduate
Teaching PeriodSpring
CommonYes
StatusActive
Course ID420001852

Programme of Study: PPS Geōponías (2019-sīmera)

Registered students: 0
OrientationAttendance TypeSemesterYearECTS
KORMOSElective Courses belonging to the otherSpring-5
AGROTIKĪS OIKONOMIASElective Course belonging to the selected specialization (Elective Specialization Course)Spring-5

Programme of Study: UPS School of Agriculture (2011-today)

Registered students: 37
OrientationAttendance TypeSemesterYearECTS
KORMOSElective Courses belonging to the otherSpring-5
AGROTIKĪS OIKONOMIASElective Course belonging to the selected specialization (Elective Specialization Course)Spring-5

Class Information
Academic Year2018 – 2019
Class PeriodSpring
Faculty Instructors
Weekly Hours3
Total Hours39
Class ID
600120618
Type of the Course
  • Scientific Area
Course Category
Specific Foundation / Core
Mode of Delivery
  • Face to face
Erasmus
The course is also offered to exchange programme students.
Language of Instruction
  • Greek (Instruction, Examination)
  • English (Examination)
Learning Outcomes
Upon completion of this course, students will be able: 1. to become familiar with the concept of total quality and quality improvement process 2. to solve basic quality problems by using tools for quality improvement 3. to become familiar with the quality standards and some successful examples-models.
General Competences
  • Apply knowledge in practice
  • Retrieve, analyse and synthesise data and information, with the use of necessary technologies
  • Make decisions
  • Work autonomously
  • Design and manage projects
  • Be critical and self-critical
Course Content (Syllabus)
This course is designed to give students fundamentals of Total Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms. In particular the course outline is the following: 1. Introduction, total quality concept 2. Evolution of quality concepts and quality paradigms 3. Organization for total quality, process management 4. Quality teams and teamwork processes 5. Basic problem solving tools for quality improvement 6. Leadership and empowerment 7. Quality standards and award models 8. TQM implementation and case studies 9. Quality through improvement: Six sigma, lean six sigma, kaizen, 5S, SPC 10. Quality through planning and design 11. Quality through innovation 12. Quality through IT 13. Project presentations
Keywords
Total Quality, Processes, Quality, Project management, Quality improvement
Educational Material Types
  • Notes
  • Slide presentations
  • Book
Use of Information and Communication Technologies
Use of ICT
  • Use of ICT in Course Teaching
  • Use of ICT in Communication with Students
Description
Teaching Software: MS-Powerpoint e-class platform: Rural-lab platform (special platform of the Rural-lab laboratory)
Course Organization
ActivitiesWorkloadECTSIndividualTeamworkErasmus
Lectures25
Laboratory Work26
Reading Assigment50
Written assigments36
Exams3
Total140
Student Assessment
Description
75% written exams 25% individual project assignment (exercise)
Student Assessment methods
  • Written Exam with Multiple Choice Questions (Formative, Summative)
  • Written Exam with Short Answer Questions (Formative, Summative)
  • Written Assignment (Formative, Summative)
  • Written Exam with Problem Solving (Formative, Summative)
Bibliography
Course Bibliography (Eudoxus)
Tσιότρας Γ., "Διοίκηση ολικής ποιότητας", BROKEN HILL, 2016 (κωδικός Εύδοξος: 59394399).
Additional bibliography for study
Goetsch, D.L. and Davis, S.B., "Quality Management", Prentice Hall, 2006 Hoyle, D., "Quality Management Essentials", Elsevier, 2007 Logothetis, N., "Managing For Total Quality: From Deming to Taguchi and SPC", NY: Prentice Hall, 1992.
Last Update
18-12-2018