OPERATIONS MANAGEMENT
| Title | ΔΙΟΙΚΗΣΗ ΕΠΙΧΕΙΡΗΣΙΑΚΩΝ ΛΕΙΤΟΥΡΓΙΩΝ / OPERATIONS MANAGEMENT |
| Code | 12ΥΔ05 |
| Faculty | Social and Economic Sciences |
| School | Economics |
| Cycle / Level | 1st / Undergraduate |
| Teaching Period | Winter/Spring |
| Coordinator | Chrysoleon Papadopoulos |
| Common | Yes |
| Status | Active |
| Course ID | 100001423 |
Programme of Study: UPS School of Economics (2013-today)
Registered students: 607
| Orientation | Attendance Type | Semester | Year | ECTS |
|---|---|---|---|---|
| KORMOS | Compulsory Course | 4 | 2 | 5.5 |
| Academic Year | 2018 – 2019 |
| Class Period | Spring |
| Faculty Instructors | |
| Weekly Hours | 4 |
| Class ID | 600123301
|
Class Schedule
| Building | Αμφιθέατρο ΝΟΕ |
| Floor | Όροφος 1 |
| Hall | ΜΕΓΑΛΟ ΑΜΦΙΘΕΑΤΡΟ (A) (158) |
| Calendar | Tuesday 12:00 to 14:00 |
| Building | Αμφιθέατρο ΝΟΕ |
| Floor | Όροφος 1 |
| Hall | ΜΕΓΑΛΟ ΑΜΦΙΘΕΑΤΡΟ (A) (158) |
| Calendar | Thursdsay 14:00 to 16:00 |
Course Type 2016-2020
- Background
- General Knowledge
- Scientific Area
- Skills Development
Course Type 2011-2015
Specific Foundation / Core
Mode of Delivery
- Face to face
Digital Course Content
- e-Study Guide https://qa.auth.gr/en/class/1/600123301
- eLearning (Moodle):
Language of Instruction
- Greek (Instruction, Examination)
Prerequisites
General Prerequisites
EXCEPT FOR MATHEMATICS THERE ARE NO OTHER EXTRA PREREQUISITES. IF OPERATIONS RESEARCH WAS TAUGHT EARLIER MIGHT BE OF SOME ASSISTANCE. HOWEVER, IT IS NOT NECESSARY.
Learning Outcomes
STUDENTS SHALL LEARN THE IMPORTANCE OF OPERATIONS MANAGEMENT IN ANY COMPANY, PRODUCTION OR SERVICES AND THE REQUIRED SKILLS THE OPERATIONS MANAGER NEEDS TO ACQUIRE IN ORDER TO MANAGE EFFICIENTLY AND EFFECTIVELY THE NOWADAYS COMPANY IN THE NEW BUSINESS ENVIRONMENT WITH GLOBAL OPERATIONS AND LOGISTICS AND SUPPLY NETWORKS.
General Competences
- Apply knowledge in practice
- Retrieve, analyse and synthesise data and information, with the use of necessary technologies
- Adapt to new situations
- Make decisions
- Work autonomously
- Work in teams
- Generate new research ideas
- Design and manage projects
- Appreciate diversity and multiculturality
- Respect natural environment
- Demonstrate social, professional and ethical commitment and sensitivity to gender issues
- Be critical and self-critical
- Advance free, creative and causative thinking
Course Content (Syllabus)
Aim of the course: The introduction to operations management for producing both products and services. Modern approaches to important problems such as product selection and design, capacity design and other tasks that imply a large amount of resources and affect the effectiveness and performance of the whole operations.
Contents of the course per week
INTRODUCTION
(Week 1) Operations Management: Introduction, Organization of the course and assignment of case studies to the students.
(Week 2) Operations performance and Operations strategy.
DESIGN
(Week 3) Process design and the Design of products and services.
(Week 4) Supply network design and Layout and flow.
(Week 5) Process technology and People, jobs and organization. Work study.
PLANNING AND CONTROL
(Week 6) The nature of planning and control and Capacity planning and control.
(Week 7) Inventory planning and control and Supply chain planning and control.
(Week 8) Enterpise resource planning (ERP) and Materials requirements planning (MRP).
(Week 9) Lean operations, leand synchronization and Just-In-time Systems (JIT). JIT Game.
(Week 10) Project planning and control. Quality management and Total quality management (TQM).
(Week 11) Statistical process control (SPC) and Operations improvement.
(Week 12) Risk management, Organizing for improvement and Operations and corporate social responsibility (CSR).
(Week 13) Case studies from Greek and foreign firms and their presentation by the students. Course summary.
Educational Material Types
- Notes
- Slide presentations
- Video lectures
- Multimedia
- Book
Use of Information and Communication Technologies
Use of ICT
- Use of ICT in Course Teaching
- Use of ICT in Laboratory Teaching
- Use of ICT in Communication with Students
Description
- Blackboard
- PPT files
- other
- Search engines (google, heallink) and the electronic sources of the Library of AUTH for bibliographic search.
Course Organization
| Activities | Workload | ECTS | Individual | Teamwork | Erasmus |
|---|---|---|---|---|---|
| Lectures | 152 | 5.4 | ✓ | ||
| Seminars | ✓ | ✓ | |||
| Laboratory Work | ✓ | ||||
| Reading Assigment | ✓ | ✓ | |||
| Project | ✓ | ✓ | |||
| Written assigments | ✓ | ✓ | |||
| Exams | 2 | 0.1 | |||
| Total | 154 | 5.5 |
Student Assessment
Description
Triple axes of appraisal: Class participation in lectures, team - essays and written end term exams.
FINAL WRITTEN EXAM: 100%
Class participation and SHORT CASE STUDY PRESENTED IN CLASS: UP TO 30% (BONUS)
Student Assessment methods
- Written Exam with Short Answer Questions (Formative, Summative)
- Written Exam with Extended Answer Questions (Formative, Summative)
- Written Assignment (Formative, Summative)
- Oral Exams (Formative, Summative)
- Performance / Staging (Formative, Summative)
- Written Exam with Problem Solving (Formative, Summative)
Bibliography
Course Bibliography (Eudoxus)
1. Slack N., Chambers S., Johnston R., "Διοίκηση Παραγωγής Προϊόντων και Υπηρεσιών", ΕΛΛΗΝΙΚΗ ΜΕΤΑΦΡΑΣΗ ΤΗΣ 5ης ΑΓΓΛΙΚΗΣ ΕΚΔΟΣΗΣ,έκδ. Κλειδάριθμος, Αθήνα 2010.
2. Jacobs R.,Chase B.R. "Διοίκηση Λειτουργιών και Εφοδιαστικής Αλυσίδας", έκδ. Πασχαλίδης, Αθήνα 2011.
3. Δημητριάδης Γ.Σ., Μιχιώτης Ν.Α. "Δοίκηση Παραγωγικών Συστημάτων", Εκδόσεις Κριτική, 2007.
3. James R. Evans, "Productions/Operations Management, Quality, Performance, and Value", Fifth Edition, West Publ. Co., 1997.
4. R. Johnston, S. Chambers, C. Harland, A. Harrison and N. Slack, "Cases in Operations Management", Pitman Publishing, 1995.
5. R. Dan Reid and Nada R. Sanders, ``Operations Management - An Integrated Approach'', Fourth Edition, 2012, John Wiley & Sons, Inc.
6. R. Johnston, S. Chambers, C. Harland, A. Harrison and N. Slack, ``Cases in Operations Management'', Pitman Publishing, 1995.
- Κώστα Π. Παππή, ``Διοίκηση Παραγωγής, Ο σχεδιασμός παραγωγικών συστημάτων'', Εκδόσεις Α. Σταμούλης, 1993.
- Γεωργίου Δ. Τσιότρα, ``Διοίκηση Παραγωγής, Τόμος β', Εκδόσεις Ευγ. Μπένου, 1996.
- Κώστα Ν. Δερβιτσιώτη, ``Διοίκηση Παραγωγής, Σύγχρονες Προσεγγίσεις'', Αθήνα 1995.
ΜΕΛΕΤΕΣ ΠΕΡΙΠΤΩΣΗΣ
- ΑΠΟ ΤΗ ΒΙΒΛΙΟΓΡΑΦΙΑ
- ΑΠΟ INTERNET
- AΠΟ ΑΡΘΡΑ ΤΩΝ ΣΧΕΤΙΚΩΝ ΠΕΡΙΟΔΙΚΩΝ: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, JOURNAL OF SERVICE RESEARCH, JOURNAL OF SERVICES MARKETING, IIE TRANSACTIONS, INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, COMPUTERS & INDUSTRIAL ENGINEERING, LOGISTICS & SCM JOURNALS.
Last Update
26-01-2020
