Learning Outcomes
By the end of the course students will be familiar with principles of management in theory and in practie and will be able to:
-define the challenges of managing a pharmaceutical organisation.
-face problems and issues frequently encountered in managing such organisations as well as healthcare services organisations.
-understand the importance and the context of strategic planning by means of use cases from the pharma industry and health services domain
-appreciate the importance of personnel management in such organisations
-appreciate and analyse the legal context within which principles of management are applied in order maximise enterprise benefits as well as social benefits
-explain why communication is important in efficient management
-analyse different modes of management and structuring a pharmaceutical enterprise
-identify the enterprise development challenges
-describe the basic principles of leadership
-explain the importance of quality control and be able to apply different methodologies for it
-understand the role and importance of marketing (classic and digital)
-appreciate the role of new technologies as tools of management, communication and planning
Course Content (Syllabus)
-basic principles of management, organisation and operation of pharmaceutical enterprises. Principles of planning
-Resource planning, Personnel management. Conflict resolution
-Quality control: historic evolution, methodologies, tools, case studies and Certification.
-Total quality management
-Knowledge management
-The use of new technologies in managing such organisations
-Marketing (classic and digital): principles, importance, planning, strategic marketing planning
-virtual enterprises, networks of VEs.
Keywords
Business administartion, SME management, business planning, resource planning, personnel management, quality control, strategic planning, knowledge management, marketing