OPERATIONS MANAGEMENT

Course Information
TitleΔΙΟΙΚΗΣΗ ΛΕΙΤΟΥΡΓΙΩΝ / OPERATIONS MANAGEMENT
Code10601-MBA-101
FacultySocial and Economic Sciences
SchoolEconomics
Cycle / Level2nd / Postgraduate
Teaching PeriodSpring
CoordinatorChrysoleon Papadopoulos
CommonNo
StatusActive
Course ID600001060

Programme of Study: PROGRAMMA METAPTYCΗIAKŌN SPOUDŌN "DIOIKĪSĪ EPICΗEIRĪSEŌN-MBA" (2018-sīmera)

Registered students: 45
OrientationAttendance TypeSemesterYearECTS
KORMOSElective Courses216
Class Information
Academic Year2025 – 2026
Class PeriodSpring
Faculty Instructors
Weekly Hours3
Class ID
600289931
Course Type 2016-2020
  • Scientific Area
  • Skills Development
Course Type 2011-2015
Specific Foundation / Core
Mode of Delivery
  • Face to face
Digital Course Content
Language of Instruction
  • Greek (Instruction, Examination)
Prerequisites
General Prerequisites
An introductory course in Operations Management: Production and Services Management as well as an introductory course in Operations Research.
Learning Outcomes
Course Objective To Understand the concepts and principles of Operations Management in order to implement them in industrial and service firms. Further enhancement of these concepts and techniques as well as quantitative methods in Operations Management in order to prepare students to do research at both Master and Ph.D. level.
General Competences
  • Apply knowledge in practice
  • Retrieve, analyse and synthesise data and information, with the use of necessary technologies
  • Adapt to new situations
  • Make decisions
  • Work autonomously
  • Work in teams
  • Work in an international context
  • Work in an interdisciplinary team
  • Generate new research ideas
  • Design and manage projects
  • Appreciate diversity and multiculturality
  • Respect natural environment
  • Demonstrate social, professional and ethical commitment and sensitivity to gender issues
  • Be critical and self-critical
  • Advance free, creative and causative thinking
Course Content (Syllabus)
Course Description/Contents: (Α) OPERATIONS MANAGEMENT: Introduction and Assignment of case studies and projects to the students. The strategic role and objectives of Operations. Operations strategy. DESIGN: Process design, The design of products and services, Supply network design, Layout and flow, Process technology, Job design and work organization. PLANNING AND CONTROL: The nature of planning and control, Capacity planning and control, Inventory planning and control, Supply chain planning and control, Enterprise resource planning (ERP), Lean operations and JIT, Project planning and control, Quality planning and control. IMPROVEMENT: Operations improvement, The Total Quality Management (TQM) approach. The operations challenge. (Β) SERVICE MANAGEMENT: The role of services in modern economy. Service strategies. e-Services, The Service Profit Chain. Demand and Supply strategies. (C) QUANTITATIVE ANALYSIS IN OPERATIONS MANAGEMENT: Project Management, PERT/CPM, PERT/TIME, Inventory Control Models, Forecasting Models, Waiting Line Models, Queueing Network Models, Linear Programming Models and Simulation applied to Operations Management. The software packages SOLVER of EXCEL, LINDO and MICROSOFT PROJECT. The Just-In-Time (JIT) Game. (D) Presentation of case studies and projects by the students. (E) CASE STUDIES by Senior Managers on various topics of Operations Management.
Keywords
Operations management, production management, service management, operations strategy, lean operations, JIT methodology, six-sigma method, Total Quality management
Educational Material Types
  • Notes
  • Slide presentations
  • Multimedia
  • Interactive excersises
  • Book
Use of Information and Communication Technologies
Use of ICT
  • Use of ICT in Course Teaching
  • Use of ICT in Laboratory Teaching
  • Use of ICT in Communication with Students
  • Use of ICT in Student Assessment
Description
PowerPoint, MS Excel, Solver of Excel, Specialized software packages: Lindo, POM, Microsoft Project, among others.
Course Organization
ActivitiesWorkloadECTSIndividualTeamworkErasmus
Lectures166✓✓
Seminars
Laboratory Work
Reading Assigment
Interactive Teaching in Information Center
Field trips and participation in conferences / seminars / activities
Project8
Written assigments4
Exams2
Total180
Student Assessment
Description
Course Evaluation: 1. CASE STUDIES (10%), 2. RESEARCH ARTICLE & CLASS PARTICIPATION (15%), 3. PROJECT (25%) 4. FINAL WRITTEN EXAM (50%).
Student Assessment methods
  • Written Exam with Extended Answer Questions (Formative, Summative)
  • Written Assignment (Formative, Summative)
  • Oral Exams (Formative, Summative)
  • Performance / Staging (Formative, Summative)
  • Written Exam with Problem Solving (Formative, Summative)
  • Report (Formative, Summative)
Bibliography
Course Bibliography (Eudoxus)
1. ΠΑΠΑΔΟΠΟΥΛΟΣ Θ. ΧΡΥΣΟΛΕΩΝ, (2015) `ΔΙΟΙΚΗΣΗ ΕΠΙΧΕΙΡΗΣΙΑΚΩΝ ΛΕΙΤΟΥΡΓΙΩΝ - ΠΟΣΟΤΙΚΗ ΚΑΙ ΥΠΟΛΟΓΙΣΤΙΚΗ ΠΡΟΣΕΓΓΙΣΗ', ΕΚΔΟΣΕΙΣ `σοφία', ΘΕΣΣΑΛΟΝΙΚΗ, 2015. (ΚΩΔΙΚΟΣ `ΕΥΔΟΞΟΣ' : 50659273)
Additional bibliography for study
2. Heizer, Jay and Render, Barry, Operations Management – Sustainability and Supply Chain Management, Pearson, Global 11th Edition, 2014. Other Representative Textbooks: 3. Slack, Nigel, Chambers, Stuart, Johnston, Robert and Betts, Alan, Operations and Process Management – Principles and Practices for Strategic Impact, Second Edition, FT Prentice Hall, 2009. 4. Russell, S. Roberta and Taylor, W. Bernard III, Operations Management Along the Supply Chain, 6th Edition, John Wiley and Sons, Inc., 2009. 5. SLACK, N., CHAMBERS, S. and JOHNSTON, R. ``OPERATIONS MANAGEMENT'', Last Edition, PRENTICE HALL. 6. FITZSIMONS, J. AND FITZSIMMONS, M. ``SERVICE MANAGEMENT'', Last Edition, MacGraw Hill. 7. S. CHRISTIAN ALBRIGHT and WAYNE L. WINSTON, BUSINESS ANALYTICS – DATA ANALYSIS AND DECISION MAKING, Fifth Edition, CENGAGE Learning, 2013.
Last Update
11-02-2020