CONSUMER BEHAVIOR IN SPORT, LEISURE AND SPORT TOURISM

Course Information
TitleΚΑΤΑΝΑΛΩΤΙΚΗ ΣΥΜΠΕΡΙΦΟΡΑ ΣΤΟΝ ΑΘΛΗΤΙΣΜΟ, ΤΗΝ ΑΝΑΨΥΧΗ ΚΑΙ ΤΟΝ ΑΘΛΗΤΙΚΟ ΤΟΥΡΙΣΜΟ / CONSUMER BEHAVIOR IN SPORT, LEISURE AND SPORT TOURISM
CodeΜΑΥ3
FacultyPhysical Education and Sport Science
SchoolPhysical Education and Sports Sciences (Thessaloniki)
Cycle / Level2nd / Postgraduate
Teaching PeriodWinter
CoordinatorKonstantinos Alexandris
CommonNo
StatusActive
Course ID600015308

Programme of Study: Sport Management

Registered students: 35
OrientationAttendance TypeSemesterYearECTS
KORMOSCompulsory CourseWinter-10

Class Information
Academic Year2022 – 2023
Class PeriodWinter
Faculty Instructors
Weekly Hours3
Class ID
600222116
Course Type 2021
General Foundation
Course Type 2011-2015
Specific Foundation / Core
Mode of Delivery
  • Face to face
  • Distance learning
Erasmus
The course is also offered to exchange programme students.
Language of Instruction
  • Greek (Instruction, Examination)
Learning Outcomes
This unit aims to analyze the main factors which influence the decision making for purchasing sport products / using sport services / participating in recreation and sport tourism services. Both the internal and external factors will be discussed. At the end of the unit the students should be able to: • Understand the consumer decision making process • Apply the theory of consumer behavior in strategic marketing • Use consumer behavior data for market segmentation • Apply sport service quality models • Understand sponsorship evaluation based on consumer behavior • Design marketing and communication strategy based on the decision making process
General Competences
  • Apply knowledge in practice
  • Retrieve, analyse and synthesise data and information, with the use of necessary technologies
  • Adapt to new situations
  • Make decisions
  • Work autonomously
  • Work in teams
  • Work in an international context
  • Work in an interdisciplinary team
  • Design and manage projects
  • Appreciate diversity and multiculturality
  • Respect natural environment
  • Demonstrate social, professional and ethical commitment and sensitivity to gender issues
  • Be critical and self-critical
  • Advance free, creative and causative thinking
Course Content (Syllabus)
1. The decision making process 2. Branded sport services 3. Service Quality evaluation 4. Market segmentation and psychographic variables 5. External factors I 6. External factors II 7. Internal Factors 8. Consumer Attitudes 9. Sponsorship strategy and consumer behavior 10. Consumer Loyalty 11. Brand Personality 12. Consumer Motivation 13. Project presentations
Educational Material Types
  • Notes
  • Slide presentations
  • Interactive excersises
  • Book
Use of Information and Communication Technologies
Use of ICT
  • Use of ICT in Course Teaching
  • Use of ICT in Student Assessment
Course Organization
ActivitiesWorkloadECTSIndividualTeamworkErasmus
Lectures50
Reading Assigment50
Project25
Written assigments50
Exams75
Total250
Student Assessment
Description
1. Individual project (20%) 2. Final Group Project (40%) 3. Final exams - on line 40% In order to succeed the module it is required to submit all the three examination parts The instructions for the individual and groups projects are given within the e learning
Student Assessment methods
  • Written Exam with Multiple Choice Questions (Formative, Summative)
  • Written Assignment (Formative, Summative)
  • Performance / Staging (Formative, Summative)
  • Report (Formative, Summative)
Bibliography
Additional bibliography for study
Ηλεκτρονική Διεύθυνση Εργαστηρίου «Διοίκησης Αθλητισμού, Τουρισμού και Αναψυχής»: sportourmanlab.web.auth.gr/ Βασικά Βιβλία • Funk, D., Alexandris, K., McDonald, H. (2016). Sport consumer behaviour: marketing strategies. London: Routledge. • Αλεξανδρής, Κ. (2017). Αρχές Μάνατζμεντ και Μάρκετινγκ Οργανισμών Και Επιχειρήσεων Αθλητισμού και Αναψυχής. Θεσσαλονίκη: Εκδόσεις Κυριακίδη • Cornwell, B. (2020). Sponsorship in Marketing. London: Routledge • Funk, D., Alexandris, K., McDonald, H. (2016). Sport consumer behaviour: marketing strategies. London: Routledge. • Seymour, A., & Blakey, P., (2021). Digital Sport Marketing. London: Routledge • Shilbury, D., Westerbeek, H., Quick, S., Funk, D., Karg, A. (2020). Strategic Sport Marketing. London: Routledge. Reports • Deloitte (2019). The rise of sports investments. Deloitte Development LLC. • Deloitte (2021). Sponsoring Sports in today’s Digital Age. • NewZoo (2021). Global E-Sports Market Report. • Nielsen (2021). The changing value of sponsorship. • IEG (2018). What sponsors want and where dollars will go in 2018. • SEER (2021). Press Reset: Sponsorship now and next. • SEER (2020). Disconnected. • Sponsor United (2021). 21 Sponsorship-21 Years in Review. Academic Journals • Sport Marketing Quarterly http://www.fitinfotech.com/smqEletricVersion/smqWVU.tpl • Sport Management Review http://www.journals.elsevier.com/sport-management-review/ • European Sport Management Quarterly http://www.tandfonline.com • Journal of Sport Management http://journals.humankinetics.com/jsm • International Journal of Sport Marketing and Sponsorship http://www.imrpublications.com/journal-landing.aspx?volno=L&no=L • Sport Business and Management: An international journal http://www.emeraldinsight.com/journal/sbm Professional journal Sport Business Journal • http://www.sportsbusinessdaily.com/Journal.aspx Academic Associations • Sport Marketing Association, http://www.sportmarketingassociation.com/ • European Association for Sport Management http://www.easm.net/ • North American Society for Sport Management https://www.nassm.com/ Άρθρα • Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347–356. • Alexandris, K., Funk, D., & Pritchard, M. (2011). The Impact of Constraints on Motivation, Activity Attachment and Skier Intentions to Continue. Journal of Leisure Research, 43, 56-79 • Alexandris, K., Douka, S., Papadopoulos, P., Kaltsatou A. (2008). Testing the role of service quality on the development of brand associations and brand loyalty, Managing Service Quality, 18, 239-255 • Alexandris, K., Tsiotsou, R. (2012). Sport Fans Attachment Segments: A Psychographic Profile Based on Team Self-Expression and Involvement. European Sport Management Quarterly, 12 (1), 65-81. • Alexandris, K., Tsiotsou, R., James, J. (2012) Testing a Hierarchy of Effects Model of Sponsorship Effectiveness: The Role of Team Attachment and Sponsor Image. Journal of Sport Management, 26, 363-378. • Alexandris, K., Tsaousi, E., & James, J. (2007). Predicting sponsorship outcomes from attitudinal constructs: The case of a professional basketball event. Sport Marketing Quarterly, 16, 13–139. • Bennet, R. (1999). Sport sponsorship spectator recall and false consensus. European Journal of Marketing, 33, 291–313. • Alicia, J. (2013). How The NFL Built a 25 Million Person Hispanic Fan Base, (http://www.forbes.com/sites/aliciajessop/2013/09/26/how-the-nfl-built-a-25-million-person-hispanic-fan-base). • Beesly C. (2015). Marketing to Seniors and Baby Boomers, All Business, Your small business advantage, (http://www.allbusiness.com/marketing-to-seniors-and-baby-boomers-have-you-13940100-1.html). • Brennan, B. (2013). NFL Raises Its Game with Women Consumers, Forbes, (http://www.forbes.com/sites/bridgetbrennan/2013/09/04/nfl-raises-its-game-with-women-consumers • Birkner, C. (2014). Major League Soccer Sets Big Marketing Goals, Marketing News Weekly, http://www.huffingtonpost.co.uk/2013/10/15/generation-n-native-generation_n_4099917.html). • Bradshaw, L. (2014). Is football a working class sport? http://exclusivesportsmedia.tv/is-football-still-a-working-class-sport/ • Carter J. F. (2010). 8 Social Media Strategies to Engage Multicultural Consumers. Retrieved from http://mashable.com/2010/04/21/social-media-multicultural. • Chadwick, S., Chanavat, N., Desbordes, M. (2016). Routledge Hanbook of Sports Marketing, London: Routdelge. • Cox, D. (2014). Is Soccer Destined to Become America's National Pastime? http://www.huffingtonpost.com/daniel-cox/soccer-in-america_b_4740668.htmlCohen, B. (2014). At College Football Games, Student Sections Likely to Have Empty Seats: Declining Attendance Reflects Soaring Ticket Prices, Increase in Televised Games, The Wall Street Journal. Retrieved from http://time.com/money/3208397/college-football-student-tickets-fans/. • de Carvallo, M., Scheerder J., Boen, F., & Sarmento, J. P. (2014). What brings people into the soccer stadium? (Part 2). The case of Portugal from a marketing perspective.K.U. Leuven, Research Unit of Social Kinesiology and Sport Management, Belgium. • Deloitte Annual Review of Football Finance (2014). http://www.footballeconomy.com/content/premiership-revenues-top-%C2%A325bn • Ferrand, A., Torrigiani, L., Povill, A., (2006). Routledge Handbook of Sport Sponsorship: Succesful strategies. London: Routledge • Funk, D. C., & James, J. D. (2001). The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual’s Psychological Connection to Sport. Sport Management Review, 4(2), 119-150. • Funk, D. C., Filo, K., Beaton, A., & Pritchard, M. (2009). Measuring Motives for Sport Event Attendance: Bridging the Academic-Practitioner Divide. Sport Marketing Quarterly, 18, 126-138. • Galen, T., & Yu Kyoum, K. (2011). Factors Influencing Spectator Sports Consumption: NCAA Women's College Basketball. International Journal of Sports Marketing & Sponsorship, 13, 1. • Golub, M. (2014). Industry Insider: Interview with M. Golub, Chief Operating Officer and President of Major League Soccer’s Portland Timbers. Sport Marketing Quarterly, 184-186 • Gwinner, K., & Swanson, S. (2003). A model of fan identification: Antecedents and sponsorship outcomes. Journal of Services Marketing, 17, 275–294 • Harvey, B. (2001). Measuring the effects of sponsorships. Journal of Advertising Research, 1, 59–64 • Gwinner, K. (1997). A model of image creation and image transfer in event sponsorship. International Marketing Review, 14, 145−158. • IEG report (2014). http://www.sponsorship.com/iegsr/2014/01/07/Sponsorship-Spending-Growth-Slows-In-North-America.aspx) • IHRSA Trend Report (2014). Focus on Gender, Generation and Region, Vol. 3, Issue 3, IHRSA. • Hunt, K.A., Bristol, T., & Bashaw, R.E., (1999). A conceptual approach to classifying sports fans. Journal of Services Marketing, 13(6), 439-452. • King, B. (2010). What makes fans crazy about sports? Retrieved from http://www.sportsbusinessdaily.com/Journal/Issues/2010/04/20100419/SBJ-In-Depth/What-Makes-Fans-Crazy-About-Sports.aspx. • Koba, M. (2013). Keeping fans in the stands is getting harder to do. Retrieved from http://sports.yahoo.com/news/nba--keeping-fans-in-the-stands-is-getting-harder-to-do-005355696.html. • Kramer, A. (2013). Where Did All the College Football Fans Go? Retrieved from http://bleacherreport.com/articles/1814887-where-did-all-the-college-football-fans-go. • Lee, M., Sandler, D., & Shani, D. (1997). Attitudinal constructs towards sponsorship: Scale development using three global sporting events. International Marketing Review, 14(34), 159–169 • Madrigal, R. (2001). Social identity effects in a beliefattitude-intentions hierarchy: Implications for corporate sponsorship. Psychology and Marketing, 18, 145– 165. Nielsen Sport Insights. (2012). • Nielsen Sports Newsletter. The Nielsen Company. Retreived from http://www.nielsen.com/gr/en.html • Pelletier, L., Vallerand, R., & Sarrazin, P. (2007). The revised six-factor Sport Motivation Scale (Mallett, Kawabata, Newcombe, Otero-Forero, & Jackson, 2007): Something old, something new, and something borrowed. Psychology of Sport and Exercise, 8, 615–621. • Pritchard, M., Funk, D., & Alexandris, K. (2009). Barriers to Consumption: The Impact of Perceived Constraints. European Journal of Marketing, 43, 169-187. • Pritchard, M., & Stinson, J. (2014). Leveraging Brands in Sport Business. London: Routldege • Shank, M. & Lyberger, M. (2015). Sports Marketing: A strategic perspective, London: Routledge. • Kunkel, T., Funk, D., & King, C. (2014). Developing a Conceptual Understanding of Consumer-based League Brand Associations. Journal of Sport Management, 28(1), 49-67. • Lagae, W. (2005). Sport Sponsorship and Marketing Communications: A European Perspective. Edinburgh: Pearson Education • Masterman, G. (2007). Sponsorship for a return on investment: London: Elsevier. • Perlberg, S. (2014). Child's Play: NFL Targeting Kids, Young Fans With New Initiatives, (http://blogs.wsj.com/cmo/2014/08/27/nfl-cmo-mark-waller-interview/). • Shrestha, L. B. & Heisler, E. J. (2011). The changing demographic profile of the United States [electronic version]. Washington, DC: Congressional Research Service. • Silverstein, M., & Sayre, K. (2009). The Female Economy. Retrieved from https://hbr.org/2009/09/the-female-economy. • Special Eurobarometer. (2014). Sport and Physical Activity (412). Directorate-General for Education and Culture, Brussels, European Commission • Scheerder J., Vandermeerschen, H., Van Tuyckom, C., Hoekman, R., Breedveld, K., Vos, S. (2011). SPM 10, Understanding the Game: Sport Participation in Europe. K.U.Leuven, Research Unit of Social Kinesiology and Sport Management, Belgium. • Shaev, H., (2013). Industry Insider: WNBA Brand Pyramid, Sport Marketing Quarterly, 22, 121-122. • Shores, K. and Shinew, K. (2014), Race, Ethnicity and Physical Activity, In Stodoloska, M., Shinew, K., Floyd, M., Walker (Eds.), Race, Ethnicity and Leisure, Champaign, IL: Human Kinetics. • Tapp, A., & Clowes, J. (2002). From “carefree casuals” to “professional wanderers”: Segmentation possibilities for football supporters', European Journal of Marketing, 36, (11/12), 1248-1269. • Tsiotsou, R., & Alexandris, K. (2009). Delineating the outcomes of sponsorship: sponsor image, word of mouth, and purchase intentions. International Journal of Retail and Distribution, 37(4), 358–370. • Tsiotsou, R., Alexandris, K., Cornwell, T.B. (2014). Using evaluative conditioning to explain corporate co-branding in the context of sport sponsorship, International Journal of Advertising, 33, 2, 295-327.
Last Update
10-06-2023