Learning Outcomes
Upon successful completion of the course, students are expected to:
• understand the concepts of the certification and accreditation
• to delve into the concept of quality culture and patient safety
• to understand the methods of assessment and management of clinical risk in the context of quality systems in health
• to practice in the creation of quality indicators
• to understand examples of international best quality practices in patient health and safety care
Course Content (Syllabus)
- Practices for ensuring quality - Introduction to the concepts of quality certification and accreditation in health services- Communication management of emergency situations related to health risks and medical errors- Contemporary approaches to the utilization of healthcare professionals: high-performance work practices- Modern leadership styles and the development of leadership skills- Quality assurance system in healthcare services- Recognition and management of risks in health services- Agency for Quality Assurance in Health (ODIPY): the creation of a framework for assessing the quality of healthcare services provided in Greek hospitals- Development of an evaluation framework for quality in Primary Health Care- Experience from the context of evaluating the quality of hospital care in England